You can request deletion of your Bloomiya account and personal data at any time — whether or not you currently have the app installed. This page describes exactly how to do that, what gets deleted, what we're legally required to keep, and for how long.
Send an email to privacy@bloomiya.ai from the email address associated with your Bloomiya account, with the subject line "Account Deletion Request".
Please include:
We may ask you to verify your identity before deletion (for example, by responding to a confirmation email or providing account-specific details). This is a safeguard against unauthorized deletion requests.
If you have the Bloomiya app installed, you can also request deletion from inside the app:
Settings → Privacy & Data Controls → Delete Account
The email process above is provided so account deletion is possible even without the app — as required by Google Play policy and by applicable privacy laws.
When your deletion request is processed, the following categories are deleted or de-identified:
Some records must be retained after account deletion to meet legal obligations (financial-services / anti-money-laundering compliance, tax, sanctions screening, fraud prevention, dispute resolution, security). These retention periods are the same as those disclosed in Privacy Policy §14.
| Category retained | Retention period | Reason |
|---|---|---|
| Identity verification and KYC records | Up to 7 years | FinCEN BSA, tax, and sanctions compliance |
| Consent and audit records | Up to 7 years after closure | Regulatory audit + dispute resolution |
| Security, access, and diagnostic logs | Up to 3 years | Security investigations + fraud prevention |
| Support communications | Up to 3 years | Dispute resolution + service history |
| Encrypted backups | Up to 90 days (rolling) | Disaster recovery only; not restored for any other purpose |
| Aggregated / de-identified data | Indefinite | Product research and improvement; cannot reasonably identify you |
If you have opted into biometric-related processing (voice embeddings or behavioral biometric signals used by the Living Proof Protocol), biometric identifiers are deleted following account deletion or consent withdrawal, within the retention window disclosed in Privacy Policy §11. This applies regardless of state of residence and satisfies Illinois BIPA, Texas CUBI, and Washington RCW 19.375 deletion requirements.
Depending on where you live, you may have additional rights beyond deletion. These include the right to access, correct, port, restrict processing, withdraw consent, and lodge a complaint with a supervisory authority.
Bloom AI Labs Inc.
4111 E Rose Lake Dr., Charlotte, NC 28217, USA
Deletion & privacy: privacy@bloomiya.ai
Data Protection Officer: dpo@bloomiya.ai
General support: support@bloomiya.ai
Phone: +1-984-220-5767